Refund policy
We want you to feel confident shopping with HydraLux. If you change your mind about your purchase, we offer a 14-day return window beginning on the date your order is delivered.
Returns
You have 14 days after receiving your order to request a return.
To be eligible for a return, your product must be:
- Unopened and unused
- In the same condition in which you received it
- In its original packaging
- Complete and undamaged
- Accompanied by your order number or other proof of purchase
Because HydraLux products are personal-care products intended for use on the skin, opened or used skincare products are not eligible for standard returns for hygiene and safety reasons.
How to Start a Return
To request a return, please contact us at:
Please contact us before sending your product back. Items returned without an approved return request may not be accepted.
If your return is approved, we'll provide you with instructions for returning your order.
Return address:
HydraLux
1542 Flammang Dr #1062
Waterloo, IA 50702
United States
Please do not send a return to this address until your return request has been approved.
Return Shipping
For returns due to a change of mind, the customer is responsible for return shipping costs.
If your order arrived damaged, defective, or incorrect, HydraLux will work with you to resolve the issue and, where appropriate, cover reasonable return shipping costs.
Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it.
If your product arrives damaged, defective, opened, or different from what you ordered, please contact us as soon as possible at support@hydralux.shop.
Please include your order number and clear photographs of the product and packaging. This allows us to evaluate the issue and determine the best way to make it right.
Depending on the situation, we may offer a replacement, refund, or other appropriate resolution.
Non-Returnable Products
Due to the nature of our products, opened or used skincare products cannot be returned.
We also cannot accept returns for products that have been:
- Used or partially used
- Damaged after delivery
- Returned without prior approval
- Returned without their original packaging
If you're unsure whether your order qualifies for a return, please contact us before sending it back.
Exchanges
Because HydraLux currently offers a single skincare set, we generally process eligible returns as refunds rather than direct exchanges.
If you would like a different product or replacement after receiving an eligible refund, you may place a new order.
European Union — 14-Day Right of Withdrawal
If you are located in the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day right of withdrawal for eligible purchases.
Certain exceptions may apply, including products that are sealed for health or hygiene reasons and have been unsealed after delivery.
Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under applicable law.
Refunds
Once we receive your returned product, we'll inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.
If 15 business days have passed after we've approved your refund and you have not received it, please contact us at:
Questions About Your Return?
We're happy to help.
Email: support@hydralux.shop